When registering, a client, user, and contact are created. Understanding their difference is important when scaling your presence on our platform.
Clients
A client can be an individual, a small business, or a corporation. Clients have services and domains, and associated items such as support tickets.
Client details can be managed and changed under Account > Account Details. More information about managing client account details can be found here.
Users
Beneath a client exists a minimum of one user. For every client, one user is designated the "owner". By default, this is the individual who registered the client. Account "owners" always have full access to the client account. This user has the ability to invite additional users at various permission levels, including full access.
Users can be managed and invited under Account > User Management. More information about managing users and their permissions can be found here.
Contacts
Contacts are individuals listed to receive correspondence addressed to the client. When registering, a default billing contact is created. A different contact can be designated as the default billing contact under Account > Account Details. It is important to note that contacts do not have client area access unless a corresponding user has been invited.
Contacts can be managed and created under Account > Contacts. More information about managing contacts can be found here.
